Terms and Conditions

 

DRAWS

• All draw entries are final sale. We are unable to cancel, refund, or exchange your order if you win the draw.

• Winners for the draw are selected 24-48 hours after the draw closes.

• Only draw winners will be charged and will receive an email confirmation with an order number.

• If your bank declined the draw payment, your draw entry is no longer valid.

• No invoices will be sent before or after the draw.

• Submitting a cancellation request does not guarantee your order will be canceled. Please be aware of this before entering our draws. All orders are final sale.

• Sizes cannot be changed; double-check to make sure you have entered the correct size before submitting your entry.

• You are responsible for entering the correct address for your draw entry. If there is an error, we will attempt to correct it; however, we cannot guarantee it will be fixed. Please be aware of this before making any purchases.

• To protect our customers, we are unable to change or intercept the shipping address of a package to alter its delivery after the order has shipped. We will only ship to the address provided during entry.
• If you do not think you will be home at the time of delivery, we recommend you contact FedEx via FedEx Delivery Manager service. If you do not use these options, we cannot guarantee you will receive your package. 

• By entering the draw, you agree to be charged for the cost of the item, including taxes and shipping.

• By entering this draw, you understand that your entry is only applicable to Social Status. Entries submitted on APB or A Ma Maniére are only valid for those sites.

• By entering on multiple sites, you understand that there is a chance you may be selected to win in each draw.

• All draw entries are run through the draw platform EQL.

• The customer service email for EQL is support@eql.com.

• We are unable to cancel any draw entries. 

• If the launch is still open, return to the page you entered the launch from and log in to your account – there will be a link that says 'Cancel my entry'.
• Once a win is allocated to a launch entrant, the product is no longer available for other customers to buy.
• EQL states "Verified entries are binding, and once an entry is confirmed, the retailer is automatically advised that you have agreed to purchase the product if you win (as per the terms and conditions)" in their terms and conditions.

 ORDER PROCESSING

• All orders are final sale. We are unable to cancel, refund, or exchange your order.

• We are unable to edit any size information associated with the item in an order.

• Getting a confirmation email for your order means that we have received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed.

• We reserve the right, without prior notice and in its sole discretion, to refuse or cancel any order for any reason.

• Some situations that may result in your order being canceled include, but are not limited to:

• Invalid, incomplete, improper, or missing payment or shipping information.
• Stock availability.
• Limitations on quantities available for purchase.
• Inaccuracies or errors in product or pricing information.
• Use of any robot, spider, or other automatic device, software, process, or application to place, or take preparatory steps to place, one or more orders.
• Violation of these Terms and Conditions.
• Actual or suspected fraud or abuse.

• Due to screening purposes, we may require additional verification or information before accepting any order.

• Please allow up to 5-10 business days for order processing.

• Business days are as follows: Monday through Friday from 9:00 am to 5:00 pm EST. 
• Business days exclude all weekends and all federal holidays.

• Submitting a cancellation request does not guarantee your order will be canceled. Please be aware of this before making any purchases or entering our draws.

• Prices displayed on the website are excluding taxes. Depending on the state you live in, taxes may be automatically added to your total.

• Since we are not the ones who decide your state's sales taxes, we are unable to refund or make any changes to your state taxes associated with your order.

• We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

 SHIPPING 

• All orders are shipped via FedEx both domestically and internationally.

• We do not offer in-store pickup.
• We cannot accept orders addressed to PO boxes.

• To contact FedEx Customer Service, call 1.800.463.3339.

• Please allow up to 5 to 10 business days for your order to be shipped. Once your order has shipped, you will receive a shipping confirmation email including the tracking number associated with your order.
• We do not offer expedited shipping or processing.

• Please note orders with multiple items may be split and shipped from multiple locations. If you think you are missing a tracking number or an item, please email info@socialstatuspgh.com.

• We are unable to combine shipping on multiple orders.

• You are responsible for entering the correct address for your order. If there is an error, we will attempt to correct it; however, we cannot guarantee it will be fixed. Please be aware of this before making any purchases.

• To protect our customers, we are unable to change or intercept the shipping address of a package to alter its delivery after the order has shipped, and we will only ship to the address provided at checkout. However, you can schedule a pickup at a FedEx holding location or reschedule a delivery date via the FedEx Delivery Manager service.

• If your package is lost, stolen, or damaged, please contact info@socialstatuspgh.com within 24 hours of delivery so that we may file a claim with the carrier.

• If you do not think you will be home at the time of delivery, we recommend you contact FedEx via FedEx Delivery Manager service. If you do not use these options, we cannot guarantee you will receive your package.

• We strongly recommend using the options above to have your package held to prevent theft.

• If there are any issues with your order, please email customer service at info@socialstatuspgh.com within 24 hours of delivery.

• Failure to reach out within the desired timeline may result in the denial of your claim.
• Please be aware that if we file a claim with FedEx, that does not guarantee that you will be reimbursed.
• If FedEx determines your package was delivered properly to the correct address, we are unable to issue any refunds or compensation.

• If your package is missing or has stopped in transit for over 3 days, please contact customer service as soon as possible so that they may open up a claim on your package.

 INTERNATIONAL SHIPPING 

• All international orders are final sale. We are unable to cancel, refund, or exchange your order.

• If you have questions about the approximate cost of duties and taxes for your package, please contact your local FedEx with your tracking information.

• Duties and taxes are to be paid by the recipient upon the package's arrival.
• We are unable to alter product details that will affect the duties and taxes for your order.

• Per the request of the brand, we do not ship Nike, Jordan, and FOG internationally.

• Please allow up to 5 to 10 business days for your order to be shipped. Once your order has shipped, you will receive a shipping confirmation email including the tracking number associated with your order.

 RETURN and EXCHANGE POLICY

• All orders are final sale. We are unable to return or exchange your order if you received the correct item.

• Box damage does not meet the criteria for a return, exchange, or partial refund.

• Purchases made in stores cannot be returned online.

• Please contact customer service in order to begin the return process for an online order.

• We reserve the right to deny returns or exchanges for any reason.

• Unauthorized returns will not be processed. If an item is sent back without contacting our customer service, we have the right to disregard the return and not issue a refund.

• Some situations that may result in your order return or exchange being approved include, but are not limited to:

• Incorrect item received
• Wrong size received
• Damaged item

 REFUNDS and EXCHANGES

• Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.

• Exchanges will ONLY be made for the correct item or size. 

• There is a possibility that our stock may change while your order is in transit for an exchange. If this happens, your order will be refunded without a restocking fee.

• Once an item is exchanged, it is considered a final sale item and will no longer be eligible for exchanges or returns.

• If you are making a return, please be mindful that we must have the garment in hand and in new condition with all original tags attached before we can issue a refund.

• Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 3 business days of receiving your return.

 RESTOCKING FEES

• Restocking fees take into account shipping costs and reprocessing into our systems.

• Restocking fees are as follows:

• Orders $100 and over will be charged a $50 restocking fee
• Orders under $100 will be charged a 20% restocking fee

• Rejected or abandoned packages will be subject to a restocking fee.

 LATE OR MISSING REFUNDS 

• Check your online bank statement.

• Contact your financial institution; it generally takes up to 5 business days for the funds to return to your account from the time they are issued.

• If you received a charge but did not receive an order confirmation, then your order is not being processed. The charge on your account is a pending charge. Please allow 3-5 business days for the funds to return to your account.

• If problems persist, please contact us at info@socialstatuspgh.com

 SOCIAL STATUS CUSTOMER SERVICE

• info@socialstatuspgh.com

• Customer service is available Mon - Fri 9:00 am - 5:00 pm EST.

• Please allow 24 to 48 business hours to receive a response from our customer service team.

 Thank you for Shopping with Social Status! 

Social Status reserves the right to change/adjust these terms at any point in time.