Terms and Conditions
Orders cannot be cancelled once they are placed. If you would like to return your item you can do so here.
ORDER PROCESSING AND SHIPPING
- Please allow up to 5-7 business days for order processing and verification and an additional 7-10 business days for delivery.
- Prices displayed on the website are exclusive of taxes.
- All orders are shipped via FedEx.
- To protect our customers, we are unable to change the shipping address of a package, we will only ship to the address provided at checkout. However, you can schedule a pick up at a Fedex location or reschedule a delivery by contacting Fedex with your tracking information.
- If your package is lost, stolen, or damaged please contact FedEx to file a claim to be reimbursed for your package.
- We cannot accept orders addressed to APO/FPO/DPO addresses.
- We are unable to alter shipping addresses after your order is placed. To reroute your package to the correct destination please contact Fedex Support with your tracking information.
- We are unable to alter product details that will affect the duties and taxes for your order.
- If you have questions about the approximate cost of duties and taxes for your package please contact your local Fedex with your tracking information.
- Duties and taxes are to be paid by the recipient upon the packages arrival.
- Although availability may be indicated on the site, we cannot guarantee product availability and products may not be available for immediate delivery.
- We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
- Non-sale and promotional items are eligible for return within 14 days of the receipt of your purchase.
- Rejected packages, abandoned packages, and packages returned outside of the designated return process will have a $50 restocking fee deducted from the refund upon receipt.
- All returns can be processed here.
REFUNDS and EXCHANGES
- Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.
- Exchanges will ONLY be made for the correct item or size of the product in question.
- In the event that we do not have an available replacement for the item returned, a refund notification will be issued.
- Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
LATE OR MISSING REFUNDS
If you are not sure if you have received a refund:
- Check your bank account.
- Contact your financial institution, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you are still unsure about your refund, please contact us at firstname.lastname@example.org or leave a voice message at 980-505-7195 with your order information.