Orders & Cancellations
- You will receive a confirmation email if you are selected for a release
- Address and sizes will not be changed; Double check to make sure they are correct before entry
- If your bank declines payment, we will automatically move on to the next entrant
- Spamming entries may disqualify you from future releases
- Release wins are not eligible for free shipping
- Frequent cancellation of release wins may disqualify you from future releases
Why was my order canceled?
- Invalid, incomplete, improper, or missing payment or shipping information
- Limited inventory
- Use of any robot, spider, or any other automatic device or software process
What do I do if my package is missing/hasn’t moved in several days?
If your package is missing or has stopped in transit please contact customer service as soon as possible so that they may open up a claim on your package.
How do I reroute my package?
When placing an order your should receive an automatic email confirming your order. Getting confirmation of your order means that we have received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. We reserve the right to cancel if the product is out of stock or the order is flagged as fraudulent.